Shipping policy
Shipping Policy – CASEHEIST
At CASEHEIST, we aim to deliver your iPhone accessories safely and on time. Please review our shipping policy below.
⸻
📦 Order Processing
• Orders are processed within 24–48 hours after confirmation.
• Orders placed on holidays or weekends will be processed on the next working day.
• CASEHEIST reserves the right to cancel any order due to stock unavailability or verification issues.
⸻
🚚 Delivery Time
• Inside Dhaka: 1–3 working days
• Outside Dhaka: 3–7 working days
Delivery time may vary due to weather, public holidays, or courier delays.
⸻
💰 Shipping Charges
• Shipping charges are calculated at checkout.
• Any promotional or free-shipping offers will be clearly mentioned on the website.
⸻
📍 Delivery Coverage
• We currently deliver all over Bangladesh.
• Customers must provide a complete and correct delivery address and contact number.
⸻
📦 Cash on Delivery (COD)
• Cash on Delivery is available for selected locations.
• Customers must pay the full amount at the time of delivery.
• Refusal of COD orders without valid reason may result in future order restrictions.
⸻
❗ Failed or Delayed Delivery
• If delivery fails due to incorrect address or unavailability of the customer, re-delivery charges may apply.
• CASEHEIST is not responsible for delays caused by courier partners.
⸻
🔍 Order Tracking
• Tracking details will be shared once the order is shipped.
• Customers can contact us if tracking information is not received.
⸻
📞 Contact Us
For any shipping-related questions, contact us:
📧 Email: hellocaseheist@gmail.com
📍 Location: Bangladesh
⸻
⚠️ Note: CASEHEIST reserves the right to update this Shipping Policy at any time without prior notice.
